For landlords and property managers
RentORNot.net sells nothing to businesses. Responding and disputing are free, and every request is handled against the same content policy the reviews follow.
Open the review on your business page and choose Respond as the business. Your response appears under the review once the editor has read it. Give a role ("Owner", "Property manager"), not a name, plus a private email address the editor can use to confirm you speak for the business.
If a review shows personal information, names an employee, accuses someone of a crime, was not written by a tenant or applicant, or states something false as fact, tell the editor on the dispute form. The review stays up while it is checked and is removed if it breaks the policy.
If a profile names a private person rather than a business, or is not a rental business at all, use the dispute form from that profile's page. It is removed with its reviews when the editor confirms it.